Warner, Kaine, & McClellan Call for Answers to Mail Delivery Issues in the Richmond Area

WASHINGTON, D.C. – On Friday, Senators Mark R. Warner and Tim Kaine and Congresswoman Jennifer McClellan (D-VA-04) sent a letter to the Virginia District Manager of the United States Postal Service (USPS) requesting answers and improved transparency regarding the recent mail delivery issues in the Richmond area. In their letter, the lawmakers urge Virginia District Manager Gerald Roane to address these issues and communicate directly with impacted residents. 

“We write to advocate on behalf of our constituents, who have continued to share countless stories of mail delays and mail security concerns throughout Virginia and the Fourth Congressional District. While we appreciate your outreach with our offices, we feel our constituents would greatly benefit from direct communications from you or an appropriate United States Postal Service (USPS) representative,” wrote the lawmakers. “Therefore, we request your office to facilitate a town hall for concerned residents regarding their postal service concerns no later than January 19, 2024.” 

Over the past few months, the lawmakers received hundreds of reports of mail delivery issues, including late and missing deliveries, sudden stops in service, and mail theft. In their letter, the lawmakers highlight various cases currently under investigation, including a local small business owner in the Bellevue neighborhood and a constituent in the Fan neighborhood. 

“One notable case involves a 38-year resident of the Bellevue neighborhood and small business owner who has been grappling with mail delivery issues for over four months. Weekly missed deliveries since September have resulted in the non-receipt of crucial items such as paychecks, credit card bills, and insurance policies. This has, in turn, led to the imposition of late fees and, in some instances, the cancellation of essential services,” they continued. “Similarly, a constituent in the Fan neighborhood of Richmond reported a mail hiatus lasting up to eight days. Despite reporting the issue to their local post office, USPS made no efforts to follow up or notify the family about the status of their case. Ultimately, an automated message from the postal service declared the matter resolved without any prior communication.” 

The lawmakers continue to open constituent cases to advocate on their behalf and resolve these issues. Read their full letter here. 

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