Warner & Kaine Press U.S. Postmaster General on Continued Widespread Mail Service Delays for Virginians

WASHINGTON – After hearing firsthand from hundreds of Virginians regarding continued widespread U.S. Postal Service (USPS) delays, U.S. Sens. Mark R. Warner and Tim Kaine (both D-VA) fired off a letter to the U.S. Postmaster General urging him to address the troubling delay of life-saving medicines, groceries, supplies, and much more in the midst of the COVID-19 pandemic. In their letter, the Senators call on U.S. Postmaster General Louis DeJoy to rescind policy changes that are delaying mail delivery, to publish data on COVID-19 cases of postal workers by Postal Area, and to take additional steps to ensure mail-order medications are expeditiously processed.

“We write to express deep concern regarding widespread mail delivery delays across Virginia in recent months. We have heard from hundreds of our constituents that recount unacceptable delays in the delivery of everything from Christmas and birthday cards to mail-order medications and credit card bills. Furthermore, we seek answers about operational decisions and other circumstances that have contributed to such delays and what is being done to prevent future failures,” the Senators wrote to U.S. Postmaster General Louis DeJoy.

Last summer, the Senators raised concern regarding the operational and structural changes U.S. Postmaster General DeJoy implemented and the impact it would have on timely mail delivery. In response to these concerns, U.S. Postmaster DeJoy temporarily halted some, though not all, of the operational changes planned until after the November 2020 election and had indicated that only a “temporary service decline” had occurred. However, according to the Postal Services’ own court filings, that proved that to be false.

In December 2020, first-class mail on-time delivery rates averaged just 52.4 percent in the Northern Virginia Postal District (Capitol Metro Area), 55.1 percent in the Richmond Postal District (Capitol Metro Area), and 67 percent in the Appalachian Postal District (Eastern Area). These rates represent drastic declines in comparison to the on-time delivery data from March 14, 2020 – July 11, 2020, the period between the onset of COVID-19-related impacts and the announcement of U.S. Postmaster General DeJoy’s operational changes. The on-time delivery rates of first-class mail in this time frame was 90.9 percent in the Northern Virginia Postal District, 90.3 percent in the Richmond Postal District, and 93.8 percent in the Appalachian Postal District.

“While we seek a general explanation of the factors contributing to substandard delivery rates, we also seek an explanation with respect to two specific issues raised by our constituents. First, dozens of our constituents, particularly in the Eastern region of our state, have tracked packages and mail that have been stuck at the USPS Processing and Distribution Center (P&DC) in Richmond, Virginia, sometimes for weeks at a time. This facility serves hundreds of thousands of our constituents across the Commonwealth and is critical in keeping much of our state connected. Insufficient staffing and capacity at such an essential outpost in Virginia’s mail system have profound consequences,” they continued. “A recent report from the USPS Office of Inspector General found that Richmond P&DC had the fourth-highest late trip rates among P&DCs nationwide and underestimated incoming mail piece volume by 66% in its operations plans. Relatedly, many of our constituents in all corners of the Commonwealth are reporting that they are not receiving any mail for days or weeks at a time despite the Informed Delivery system indicating they are receiving mail. We understand this is likely due to staffing shortages but implore you to create additional contingency plans to ensure a particular delivery route does not miss its mail for days at a time simply because its letter carrier is out sick.”

In addition to addressing postal delays impacting Virginians, their letter also requests that the U.S. Postmaster General publish the number of COVID-19 case levels amongst USPS staff in the interest of understanding where staff shortages may be occurring and affecting mail service, and where Congressional or executive intervention may be warranted.

“In light of the tremendous challenges facing the Postal Service during the COVID-19 pandemic and the failure of its leadership to ensure the timely delivery of mail in recent weeks and months, we urge you to immediately reverse all operational and organizational changes that have contributed to substantial mail delays. We also urge you to collect and publish aggregate data on confirmed COVID-19 cases among postal workers by Postal Area so public health agencies, Congress, and USPS can better surge targeted support towards regions facing substantial staff shortages. Finally, we urge you to review and implement processes to expedite the delivery of mail-order medications in an environment of widespread delays,” concluded the Senators.                         

Sens. Warner and Kaine have been vocal about reversing any changes to USPS that have affected the reliability of mail delivery. They previously joined their colleagues in a letter asking the U.S. Postmaster General not to take any further action that makes it harder and more expensive for states and election jurisdictions to mail ballots ahead of the 2020 presidential election. Additionally, Sen. Warner previously raised concerns over the USPS operational changes and the heightened impact to servicemembers and their families and pushed to correct the changes that are needlessly delaying veterans’ access to life-saving prescriptions.

A copy of the letter is found here and below.

Dear Mr. DeJoy:

We write to express deep concern regarding widespread mail delivery delays across Virginia in recent months. We have heard from hundreds of our constituents that recount unacceptable delays in the delivery of everything from Christmas and birthday cards to mail-order medications and credit card bills. Furthermore, we seek answers about operational decisions and other circumstances that have contributed to such delays and what is being done to prevent future failures.

Especially during the COVID-19 pandemic, the United States Postal Service (USPS) has played a critical role in keeping Virginians connected and safe. Whether it is the delivery of groceries, household necessities, or medications, countless Virginians continue to depend on USPS as a critical link to vital resources. For this reason, we, along with dozens of other lawmakers, wrote to you repeatedly last summer to express our apprehension with respect to operational changes you implemented at USPS without consulting Congress or key postal stakeholders, including unions. In response to these concerns, you temporarily halted some, though not all, of the operational changes planned until after the November 2020 election. In correspondence from August and September 2020, you assured us that changes to insist mail carriers operate strictly on schedule and eliminate extra trips had resulted in only a “temporary service decline.” You also noted your plans to resume operational changes, such as the removal of mail-sorting equipment and collection boxes after the November election. In light of this information, we are deeply troubled to see that mail delivery has once again precipitously declined across Virginia, this time to new lows, according to public court filings.

In more recent correspondence from your office, USPS government liaisons have cited the historic surge in holiday mail, temporary personnel shortages related to the COVID-19 pandemic, and capacity challenges as contributing factors to recent delays. While we appreciate USPS’s efforts to hire seasonal workers, add delivery and retail hours in select locations, and lease extra vehicles, it is clear that USPS leadership’s interventions have thus far been insufficient in matching its operational challenges.

In December 2020, first-class mail on-time delivery rates averaged just 52.4% in the Northern Virginia Postal District (Capitol Metro Area), 55.1% in the Richmond Postal District (Capitol Metro Area), and 67.0% in the Appalachian Postal District (Eastern Area). These rates represent drastic declines relative to baselines in on-time delivery from March 14, 2020 – July 11, 2020, the period between the onset of COVID-19-related impacts and the announcement of your operational changes. The on-time delivery rates of first-class mail in this time frame was 90.9% in the Northern Virginia Postal District, 90.3% in the Richmond Postal District, and 93.8% in the Appalachian Postal District. This decline is unacceptable. Because widespread delays also extend to periodicals and marketing mail, we must assume that vital packages, including medicine, are also experiencing substantial delivery delays.

While we seek a general explanation of the factors contributing to substandard delivery rates, we also seek an explanation with respect to two specific issues raised by our constituents. First, dozens of our constituents, particularly in the Eastern region of our state, have tracked packages and mail that have been stuck at the USPS Processing and Distribution Center (P&DC) in Richmond, Virginia, sometimes for weeks at a time. This facility serves hundreds of thousands of our constituents across the Commonwealth and is critical in keeping much of our state connected. Insufficient staffing and capacity at such an essential outpost in Virginia’s mail system have profound consequences. A recent report from the USPS Office of Inspector General found that Richmond P&DC had the fourth-highest late trip rates among P&DCs nationwide and underestimated incoming mail piece volume by 66% in its operations plans. Relatedly, many of our constituents in all corners of the Commonwealth are reporting that they are not receiving any mail for days or weeks at a time despite the Informed Delivery system indicating they are receiving mail. We understand this is likely due to staffing shortages but implore you to create additional contingency plans to ensure a particular delivery route does not miss its mail for days at a time simply because its letter carrier is out sick.

In addition to playing a vital and constitutionally mandated role in the life of every American, the Postal Service also directly supports nearly 17,000 jobs in Virginia. These letter carriers and postal workers deserve our gratitude for their remarkable service in these extraordinarily difficult times. We understand USPS has worked to establish COVID-19 protocols to equip its workforce with the necessary Personal Protective Equipment (PPE) and heightened sanitation standards. However, it has been difficult to ascertain the impact of COVID-19 on the USPS workforce. Unlike other federal agencies like the Department of Defense and the Federal Bureau of Prisons, the Postal Service maintains no public repository on the COVID-19 case levels amongst staff across postal areas and districts. We stand committed to marshalling federal resources towards our postal workers in areas where staff has been hard hit but cannot do so without reliable information sharing from USPS.       

In light of the tremendous challenges facing the Postal Service during the COVID-19 pandemic and the failure of its leadership to ensure the timely delivery of mail in recent weeks and months, we urge you to immediately reverse all operational and organizational changes that have contributed to substantial mail delays. We also urge you to collect and publish aggregate data on confirmed COVID-19 cases among postal workers by Postal Area so public health agencies, Congress, and USPS can better surge targeted support towards regions facing substantial staff shortages. Finally, we urge you to review and implement processes to expedite the delivery of mail-order medications in an environment of widespread delays.

It is our belief that the Postal Service has an acute responsibility, especially while Americans attempt to weather unprecedented health and economic crises, to live up to its mission of “prompt, reliable, and efficient services to patrons in all areas.”

To that end, please answer the following questions by February 11, 2021:

1. To what does USPS attribute the rapid decline in on-time delivery rates of first-class mail since November across the nation? What factors specific to Virginia have led it to consistently report some of the worst on-time delivery rates for first-class mail?
2. Has USPS continued to pursue operational changes that contributed to mail delays over the summer, including eliminating most “extra trips” to a single delivery site and disallowing letter carriers to wait for all of their mail at a distribution center?
3. Has USPS resumed operational changes that were postponed through the November election, including the removal of mail sorting equipment, collection boxes, cutting operational hours, and encouraging limited use of overtime for letter carriers? Has USPS pursued other operational or organizational changes since the November election? If so, when did USPS begin implementing such changes?
4. Now that the holiday surge is over, what efforts is USPS undertaking to ensure mail service, particularly for first-class mail and packages, improves during the coming weeks? Will USPS pursue initiatives to locate packages and mail that are significantly delayed (more than two weeks beyond expected delivery) to expedite their processing and delivery as soon as possible?
5. Please share any data you have on the delivery rates of mail-order medications in Virginia and nationwide. What actions has USPS taken and does it plan to take to prioritize pharmaceutical package service performance in light of mounting mail delays?
6. Please share relevant data on the performance of the Processing and Distribution Center in Richmond, Virginia. What factors have contributed to substandard performance? Is the Richmond P&DC experiencing significant staff shortages?
7. How many USPS employees have contracted COVID-19 nationwide and in Virginia?  Will USPS release aggregate data on postal worker cases by Postal Area, similar to the Department of Defense or Department of Veterans Affairs?
8. What actions has USPS taken and does it plan to take to address staffing shortages, particularly of postal workers delivering mail? Are there other organizational challenges that would explain why constituents would not be receiving any mail service for days or weeks at a time?
9. What can Congress do to support USPS in its critical efforts to keep Americans healthy and connected during these uncertain times? Are there additional federal resources that would be helpful in mitigating the spread of COVID-19 among postal workers?
10. Does USPS have plans for further “organizational realignments” similar to the efforts undertaken in July and August? If so, can you please discuss such plans as well as associated efforts by USPS to meaningfully engage with relevant stakeholders, including unions and mailing industry stakeholders?

Sincerely,

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